FREQUENTLY ASKED QUESTIONS

Has my order shipped?

Click the “My Account” link at the top right hand side of our site to check your orders status. Most of the time my suppliers are faster than I am and your order shipped, but I have not updated the tracking number yet. I apologize for that ahead of time, but I mention it because a majority of the time you may get the product before I even mark it as shipped.

How do I change quantities or cancel an item in my order?

Click the”My Account” link at the top right hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?

Click the”My Account” link at the top right hand side of our site to track your order.

My order never arrived.

Click the “My Account” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact Kelly@AutismProducts.com for assistance.

An item is missing from my shipment.

Click the”My Account” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact me at Kelly@Autism-Products.com for assistance.

My product is missing parts.

Click the “My Account” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

How do I create an account?

1) Click the “My Account” link at the top right side of our site.
2) Enter your email address.
3) Select “New Registration”.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the “My Account” link at the top right hand side of our site to edit your account information.

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

I forgot my password.

Click the “My Account” link at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.

How do I return my product?

I will take anything back that is in resalable condition within 30 days.  I aim to please my customers.  If you have a reasonable request or problem with a product, I will do everything in my power to make it right.  Please email me at Kelly@AutismProducts.com

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What is your return policy?

Please see our Terms & Conditions for complete details regarding our return policy.

When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “My Account / Order Status” link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

International Shipping

Do you ship to my country?

Please create an account by clicking the “My Account” link at the top right hand side of our site. During signup we’ll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

What is the return policy?

Please see our Terms & Conditions for complete details regarding our return policy.

Guarantees

Low Price Guarantee

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing

Do I have to pay sales tax?

You only have to pay sales tax if you are located in the same state as our warehouse.

I have a question on my charges.

Click the “My Account” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.

Click the “My Account” link at the top right hand side of our site to print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Buyer’s Guide

Do you take purchase orders?

Sure, if you are a government or educational facility. Place your order like you normally would on the website and when you get to the payment drop down, choose “Purchase Order Number”. When you are finished processing the order on the site, please email a copy of the actual purchase order to kelly@AutismProducts.com

If you don’t place your order on the website, please include your email on the PO so you can get tracking updates.

Need a W-9?

Please email me at kelly@AutismProducts.com and I will send you a copy right back.

How do I buy/redeem a gift certificate?

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.

How do I find my product?

To find the product(s) you’re looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

Additional Support

Blog About Autism

I created this site so that you don’t have to search as hard as I did to find products for my child. Ever since my son Jack was diagnosed, I have been on the lookout for products to help with his sensory needs. I hope that you not only find what you need, but find my site a little comforting in that you are not the only one searching for these products.

Please share your story at my Blog – http://autismproducts.blogspot.com/

Thanks for shopping with us!
Kelly

How do I contact you?

Autism-Products.com
8776 E. Shea Blvd.
Suite B3A-552
Scottsdale, AZ 85260

Phone 765-273-3667
Fax 815-550-1819

For fastest response email me at Kelly@AutismProducts.com